Our 100% satisfaction guarantee policy lasts 30 days from the delivery date noted in our shipping system by the designated carrier. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or an exchange. To be eligible for a refund, your item must be returned in its original packaging or provided credible email evidence. All refunds and exchange requests are subject to a 14 day review. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once we receive and inspect your returned item, we will email you to notify you. We will also email you to let you know whether your refund has been approved or rejected.
For a refund request without the return of the product, please email pictures and an explanation for the refund request to: support@nesashemp.com
Once we receive your email with the required images and credible evidence for the refund request, for review, we will email you to let you know whether your refund has been approved or rejected.
If you are approved, your refund will be processed. A credit will automatically be applied to your credit card or original payment method. If you receive a refund, the cost of the shipping will be deducted from your refund. Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. If you haven’t received a refund yet, first check your bank account. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve followed all the appropriate steps and still have not received your refund, please contact us at support@nesashemp.com.
