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Refund and Shipping Policy

Last updated on February 14, 2023

SHIPPING POLICY

U.S. ORDERS

We use various shipping carriers dependent upon shipping location. Please allow 2 to 4 business days for delivery. In some rare cases, shipping may be delayed. If the delay is on our end, we will notify you. We cannot be responsible for delays experienced by the carrier.

INTERNATIONAL ORDERS

International Orders may incur delay due to customs, duty fees and transit. Expected arrival is up to 4 weeks from date of purchase. Shipping costs displayed in your shopping cart cover transportation costs only. Any additional fees including customs fees and duties will be charged to your original method of payment at a later date.

Due to constantly changing laws and regulations across the globe we leave it up to our customers to know and understand the specific laws surrounding hemp and CBD in their country. If for any reason your order is not delivered, we are happy to provide assistance, but we can’t be responsible for non-delivery or loss related to issues with Customs in your Country.

Any questions concerning your shipment or our shipping policy? Please email us any questions at support@nesashemp.com.

 

OUR RETURN POLICY

RETURNS

Except for recurring shipments delivered under our Auto-Ship Subscription Program you may return new, unused, and unopened products within 30 days of delivery for a full refund. (Return shipping costs are your responsibility.)

Auto-Ship Subscription deliveries are non-refundable, and Auto-Ship subscriptions are non-cancelable for the term of the subscription, so please try our products before subscribing.

Have you read the Nesa’s Hemp guarantee?

We have the only guarantee that comes with personalized customer service.

Click here to view.

If you are not happy with your bottle of Nesa’s, we want you to contact us. We’d like to see if we can help you get the results you were hoping for.

If the return is a result of our error – such as if you receive an incorrect or defective product – you will receive a full refund for the item and we will cover shipping costs.

EXCHANGES

If you receive an incorrect or defective product, or if it arrives damaged, we will exchange your item immediately at no additional cost to you.

REFUNDS

You should expect to receive your refund within two to four weeks from the date you send us your return package. This allows time for the delivery of your item back to us, internal processing and validation of your return, and for the time required by the bank to process our refund request.

If you have not received your refund within this time, please contact us at support@nesashemp.com and let us know. We will do everything in our power to promptly resolve the issue.

HOW TO BEGIN A RETURN OR EXCHANGE​

Please complete this form to begin the process for any returns, refunds, or exchanges. This form must be included with your return shipment and any related correspondence. A copy with the form will be received by our support team to follow up with the return and issue a refund once the return has been received.

Connect with us at support@nesashemp.com for any questions or concerns regarding our refund policy.

This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A doctor’s advice should be sought before using this and any supplemental dietary product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. Void where prohibited by law.
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